|
Q.
Can you clean windows if it rains?
A. Yes. Let me explain the whole rain issue. You see, your
windows look dirty because dust accumulates on them. Then Rain drops hit
the windows drawing this dust & dirt into the droplets. This bunches the dirt
into spots on your windows. When the rain dries, the dirt is left behind in
a dirty looking spot on your window. Rain water itself isn’t really dirty
and if there is no dirt on your window, then rain drops won’t have any dirt
to bunch into spots. I get the dirt off of your windows. So Yes window can
be washed if it rains or if it is going to rain even.
Q.
What weather will prevent you from cleaning my windows?
A. Basically if there is any type of weather related alert
(except flood) there’s a chance we’ll need to reschedule your work. Some of
the more dangerous situations for us are: wind, heavy snow/rain and
lightning.
Q.
Do I have to have you clean ALL of my windows? Can I just pick and choose?
A. Yes you can! Our PICK ’N' CHOOSE service nominal charge
for each additional pane for the inside and out and any associated screens.
Q.
Do I have to be home to receive an estimate?
A. No. We can do your estimate without you being at home.
We’ll walk around your property and count the windows and make note of any
obstructions at that time. If you have pets please have them confined so
they aren’t free to roam the property while we’re there.
Q.
Do I need to take down my drapes/blinds/decorations?
A. Yes please. If the drapes or blinds are out of the way,
don’t worry about them. If you have decorations on your windows, please
remove them before we arrive. We will NOT move fragile decorations under any
circumstances. This also goes for vases, pictures, etc. that you may have
placed in your window sills.
Q.
What about furniture? I’m a senior citizen and can’t move my couch
(davenport for you older folks).
A. I do it for you, don’t worry. If there’s just a couple
of things to move there’s no charge but if you have something in front of
most of your windows and we spend a reasonable amount of time moving your
furniture around then you can expect a small additional moving fee added to
your bill.
Q.
I have stickers on my windows. Can you remove those?
A. No problem. I usually charge $2 extra per surface for
razor scraping or chemical application.
Q.
How long does this take?
A. You can figure about an hour per $50 so if I
bid your house at $150 it will take about 3 hours. Some companies actually
brag about how fast they clean your windows. This isn’t a job you want to
rush.
Q.
But it’s raining, can I reschedule?
A. Yes, BUT our schedule is usually pretty full so you may
have to wait a few days or a week or more to get back on the schedule.
Q.
My windows are always dirty. Can you help?
A. YES! We offer monthly and quarterly service! Just let us
know and we’ll give you a price for either service. It’s always payable in
advance but signing up for one of these regular services will ensure clean
and happy windows year-round!
Q.
Year-round?! What about winter? Isn’t it too cold?
A. Yes, it’s FAR too cold but WE STILL CLEAN WINDOWS in the
winter. We use a slightly different chemical mixture and we use different
equipment but yes, we will still clean windows year-round.
Q:
How do I count windows?
A:
Each window counts as one window, no matter how big or small (refer to price
list pictures).
Q:
Are you insured ?
A:
Yes, My company is fully insured.
Q:
How long does it usually take?
A:
It usually takes a one / two man crew about 1–3 hours depending on the
number of windows, screens, storms, French windows etc.
Q:
Will you price match?
A:
We will BEAT any price by a minimum of $10.00
Q:
What do you use to wash the windows?
A: I
use a Professional window cleaner and water to wash the windows. It is
environmentally safe, non abrasive and it doesn’t leave streaks.
Q:
Do you service on weekends?
A:
Yes, I am available to service your home seven days a week.
Q:
Do I have to be home for outside only window washing or gutter cleaning?
A:
No, we will do the work for you and leave a bill in the mailbox for the full
amount. Payment is expected within seven days of completed service.
Q:
What time of day can I schedule service?
A:
8–10 am, 10–12 am, 12–2 pm, 2–4 pm, and 4–6 pm. We will arrive between these
times, because we are doing other jobs in your area.
Q:
What if it rains on my scheduled cleaning day?
A:
On days when the weather is in question, the customer may contact us. We
closely monitor the current weather conditions.
Q:
Do I need to be home?
A:
First time customers are strongly urged to be home. We would like you to see
how we perform the services, and to be available for any questions.
Q:
What about the mess? Will my carpet and walls get dirty?
A:
Our industrial foam window cleaner leaves no mess. We use drop cloths and,
of course, our employees remove their shoes at your front door.
Q:
Can I trust the workers?
A:
We are fully insured and bonded. We go to great lengths to hire only
responsible individuals. We pride ourselves in our staff and their
experience.
Q:
What do I need to do before your arrival?
A:
We have our own supplies and equipment. All we ask is that there is a clear
path to the windows. Remove any antiques, heirlooms, breakables,
“nick-knacks”, etc. from furniture that may be in front of the window, or on
the window sill.
Q:
How often should I clean my windows?
A:
We have many packages available that can be customized to meet your needs.
And you should clean or have your windows cleaned at least twice a year once
in the spring to wash off the winter dirtiness and once in the fall the wash
off the summer dirtiness.
|
